Shipping policy

SHIPPING POLICY
Last updated: April 09, 2026

ORDER PROCESSING
Orders are processed within 1–3 business days (excluding weekends and holidays).

UNITED STATES SHIPPING
Estimated delivery time: 7–12 business days after processing.
Total estimated delivery time: approximately 8–15 business days.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

TRACKING
Tracking information will be provided via email once your order has shipped.

If tracking shows delivered but you have not received your package, please contact the carrier first. If the issue remains unresolved, contact business@trymasuya.com.

DELAYS
If your order is significantly delayed beyond the estimated timeframe, please contact us at business@trymasuya.com and we will assist you promptly.

Masuya LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: business@trymasuya.com
Support Hours: 7am–7pm EST, Monday to Friday